Sears is dead to me. After being bumped up the chain of command at least three times, the latest drone dealt with the pissed-off customer by sending a check. It wasn't for the full amount from our list of damages, but it was close.

It was a shut-them-the-hell-up check, because there was no phone call and no apology. I meant an apology for having to go through this mess in the first place. For all the people I wound up talking to about this situation, only two even bothered to say "I'm sorry", from the rest it was "prove that it's our fault". When I wasn't being patronized I was being treated like a liar and a thief.

Sears will be gone soon. Their corporate attitude has gone to hell and their customer service is a joke. You cannot stay in business with that mindset. I was a longtime customer, my workshop is full of Craftsman tools, my appliances were almost all purchased through Sears. If I needed paint, I'd wait for a sale at Sears.

Never again. Ever.

Posted by: Ted at 05:51 AM | category: Seriously
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