May 11, 2005
It was a shut-them-the-hell-up check, because there was no phone call and no apology. I meant an apology for having to go through this mess in the first place. For all the people I wound up talking to about this situation, only two even bothered to say "I'm sorry", from the rest it was "prove that it's our fault". When I wasn't being patronized I was being treated like a liar and a thief.
Sears will be gone soon. Their corporate attitude has gone to hell and their customer service is a joke. You cannot stay in business with that mindset. I was a longtime customer, my workshop is full of Craftsman tools, my appliances were almost all purchased through Sears. If I needed paint, I'd wait for a sale at Sears.
Posted by: Ted at
05:51 AM | category: Seriously
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Post contains 183 words, total size 1 kb.
God, how I miss Montgomery Wards (which, by the way, has returned as an internet only vendor at wards dot com)
Posted by: John at May 11, 2005 09:50 AM (GuDvW)
Posted by: Ted at May 11, 2005 09:53 AM (blNMI)
Anyhow if it wasn't for Craftsman tools I would never have a reason to go there anyhow.I wish I could remember exactly where it was up there that I saw that exclusivly Craftsman tool store at.Now THAT'S a good idea!
Posted by: Russ at May 11, 2005 11:13 AM (ObxzR)
Too bad about your "resolution." Fuck Sears!
Posted by: Derek at May 11, 2005 04:01 PM (wEVXE)
I'm doing most of my kitchen through Home Depot now...I've had some Major Attitude from a few "customer service" people (as I'm trying to give them thousands of dollars...you'd think they could be bothered for that)...but reasonable service from the more technical guys so far.
Posted by: nic at May 11, 2005 05:31 PM (Sx8zO)
Posted by: dawn at May 12, 2005 07:33 AM (Dh1V0)
Posted by: Victor at May 12, 2005 07:51 AM (L3qPK)
Posted by: frank at July 29, 2005 03:11 PM (s85pb)
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