April 20, 2005
Oh, the joy continues.
Last night we discovered that when they delivered the new washer, the guys unplugged the freezer in the basement. We hadn't gone into the freezer since and only found it last night. We lost everything.
We called and raised hell. Sears is supposed to call back this morning. I faxed them an itemized list of all the food in the freezer.
Pissed off is an understatement right now. They have one chance to make it right. If they screw this up they'll have lost a lifelong customer.
Posted by: Ted at
04:28 AM | category: Square Pegs
Comments (5)
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Post contains 146 words, total size 1 kb.
Posted by: Stephen Macklin at April 20, 2005 08:26 AM (U3CvV)
Posted by: Oorgo at April 20, 2005 11:22 AM (lM0qs)
I used to load and deliver appliances for Sears. That should clue you in as to how low on the food chain their hiring process goes...Heh.
I hope you get your food/viral spores/transplant organs/dead pets replaced in a timely manner.
Posted by: Derek at April 20, 2005 11:41 AM (wEVXE)
Posted by: Tuning Spork at April 20, 2005 08:49 PM (Wjgnz)
You'll get lots of publicity, and their least-cost option is to make good.
Posted by: Alan E Brain at April 23, 2005 05:18 AM (a8I0Y)
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