June 30, 2004

Overheard at Customer Service

Mookie tried to buy an electric bike. Yesterday after work we re-packed it into the box, loaded it into the pickup and drove back to where she bought it. I was prepared for a fight, because there was a giant sticker on the box that said "Do Not Return To Retailer. Contact Manufacturer With Problems."

Bull. The damn thing was unusable right out of the box.

So I walked up to the Customer Service desk and told the friendly and helpful employee that I needed someone with a flatbed cart to go out to my truck and unload it, after which I wanted a refund. Then I handed him the receipt and a baggie full of broken lock pieces.

He started to make noises about the manufacturer, so I calmly and politely reminded him to call for someone with a cart to unload my truck, and asked to speak to a manager. I'm not going to waste my time dealing with him if he's not going to be immediately helpful.

I pulled the truck up in front of the store and helped two stock guys unload it onto a cart. One looks at the box and says, "Oh, it's a scooter."

I said, "No, it's a scooter-shaped piece of crap."

The guys take it inside while I go park the truck again, and Mookie hears this exchange:

Manager: "It's a scooter?"

Stock Guy: "According to him, it's a scooter-shaped piece of crap."

Five minutes later, we're walking out the door, all taken care of.

Posted by: Ted at 06:41 AM | category: Square Pegs
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1 I get it. Daughter pisses you off...buy her a scooter. Kidding

Posted by: The Omnogscient One at June 30, 2004 12:23 PM (blNMI)

2 Simple solution: Don't buy bikes from Target (or K-Mart, or WalMart, or PriceClub, or... You get the picture). Bikes you buy from places like that are from the bottom of the food chain and put together by morons(if you buy them assembled) There's probably a reputable bike shop in your area that has something better, and often for not too much more. Plus they generaly come assembled by someone who actually knows what they're doing.

Posted by: Matt Navarre at June 30, 2004 09:30 PM (f/E40)

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